Christopher S. Bates
About Christopher S. Bates
Christopher S. Bates serves as the Manager of Customer Engineering (US) at IGEL Technology, specializing in user workflows in healthcare and state government environments. With over 10 years of experience in information technology, he has held various roles in customer engineering and support across multiple organizations.
Current Role at IGEL Technology
Christopher S. Bates currently holds the position of Manager of Customer Engineering (US) at IGEL Technology, a role he has occupied since 2021. In this capacity, he oversees customer engineering initiatives and ensures effective user workflows, particularly within healthcare and state government environments. His leadership contributes to the optimization of customer experiences and the implementation of technology solutions tailored to specific industry needs.
Previous Experience at IGEL Technology
Before his current role, Christopher served as a Customer Success Architect at IGEL Technology from 2019 to 2020. He also held the position of Customer Engineering Team Lead (US) for a brief period in 2020 to 2021. His tenure at IGEL Technology has been marked by a focus on enhancing customer satisfaction and streamlining user workflows.
Professional Background in Information Technology
Christopher has over 10 years of experience in the information technology sector. His career includes significant roles at Forward Advantage Inc., where he progressed from Client Service Specialist to Senior Solutions Engineer. He also gained experience as a Desktop/Network Support Intern at Saint Agnes Medical Center and held various positions in technology support and engineering across different organizations.
Educational Qualifications
Christopher's educational background includes studies at ITT Technical Institute, where he earned an Associate of Science degree in Computer Network Systems from 2008 to 2010. He also attended Bakersfield College, completing a General Studies program from 2006 to 2008. Additionally, he achieved certifications in Personal Computer Repair and A+ at Bakersfield Regional Occupation Center from 2005 to 2006.
Technical Skills and Specializations
Christopher specializes in user workflows within healthcare and state government environments. He is proficient in both Microsoft Windows and Linux operating systems, including various server versions. His expertise extends to managing zero/thin client endpoint management technologies, including IGEL, Teradici, Wyse, and HP ThinOS. He also has experience in EMR Integration with MEDITECH and EPIC, focusing on authentication management, single sign-on, and printing.