Darren Middleton
About Darren Middleton
Darren Middleton is a Senior Escalation Engineer at IGEL Technology, where he has worked since 2020. He has a background in telecommunications and networking, with previous roles at Vodafone UK and Cisco.
Current Role at IGEL Technology
Darren Middleton serves as a Senior Escalation Engineer at IGEL Technology, a position he has held since 2020. He is based in Theale, England, United Kingdom. In this role, he is responsible for addressing complex technical issues and providing high-level support to ensure customer satisfaction. His expertise contributes to the efficiency and effectiveness of IGEL's operations.
Previous Experience at Vodafone UK
Darren Middleton has extensive experience with Vodafone UK, where he held multiple roles over several years. He worked as a Data Network Engineer from 2005 to 2008 in Newbury, followed by a position as a Telecomms Engineer from 2008 to 2011. He later served as an Operational Data Specialist from 2011 to 2012 and as an Operational Specialist from 2012 to 2013, both roles based at Vodafone's headquarters in Newbury.
Experience at Cisco
Darren Middleton worked at Cisco as an Engineer Network Consulting from 2013 to 2017 in Reading, United Kingdom. During his four years at Cisco, he focused on network consulting, providing technical expertise and support to clients, which enhanced his skills in network engineering and problem-solving.
Early Education Background
Darren Middleton studied at The Marches in Oswestry from 1989 to 1994. This foundational education provided him with the skills and knowledge that would support his future career in technology and engineering.
Career Progression in Technical Support
Before becoming a Senior Escalation Engineer at IGEL Technology, Darren Middleton worked as a 2nd Line Technical Support professional from 2019 to 2020 in Theale. This role involved providing technical assistance and resolving customer issues, further developing his expertise in technical support and customer service.