Ivan Rolph
About Ivan Rolph
Ivan Rolph is a Support Engineer at IGEL Technology with a strong background in IT system integrations and support across various sectors. He has over two decades of experience in IT roles, including positions at The Guide Dogs for the Blind Association, Panasonic Europe, and Grass Valley.
Current Role at IGEL Technology
Ivan Rolph has been employed as a Support Engineer at IGEL Technology since 2021. In this role, he provides support for IGEL's Universal Management Suite (UMS) and cloud gateway solutions. His responsibilities include troubleshooting issues and ensuring optimal performance of the company's IT systems. He operates from Theale, England, and has contributed to the company's commitment to delivering effective IT support.
Previous Experience in IT Support
Before joining IGEL Technology, Ivan Rolph accumulated extensive experience in various IT support roles. He worked at Grass Valley as an IT Support Analyst for 14 years, from 2006 to 2020. Prior to that, he served as an Information Systems Administrator at Panasonic Europe for four years, from 2002 to 2006. His earlier experience includes a six-year tenure as a Computer Systems Engineer at The Guide Dogs for the Blind Association, from 1996 to 2002.
Education and Technical Training
Ivan Rolph studied at The Willink School from 1983 to 1988. He furthered his education at Reading ITEC, where he focused on Electrical and Electronics Engineering, achieving City and Guilds certification from 1988 to 1990. This educational background has equipped him with a solid foundation in technical skills relevant to his career in IT support.
Expertise in IT System Integrations
Ivan Rolph has extensive experience in managing IT system integrations during company mergers. His background includes supporting desktop, laptop, and server environments across corporate, manufacturing, and engineering sectors. He is known for his ability to work effectively in teams with varying levels of technical expertise and independently with minimal supervision.
Communication Skills and Customer Focus
Ivan Rolph is recognized for his excellent communication skills and strong customer focus in IT support roles. His ability to engage with clients and understand their needs has contributed to his effectiveness in providing IT solutions. This skill set enhances his performance in support roles, ensuring that users receive the assistance they require.