Robert Wagner
About Robert Wagner
Robert Wagner serves as the Senior Manager of Customer Engineering at IGEL Technology, where he has held various roles since 2012, contributing to customer support and engineering solutions. He has a background in IT support and system administration, with prior experience at BBC Chartering and Samvardhana Motherson Peguform.
Work at IGEL Technology
Robert Wagner has held multiple positions at IGEL Technology since 2012. He began as a Systems Engineer and progressed to various roles, including Teamleiter International Backend Services and Manager Inside Presales Engineering. He served as Senior Technical Support Engineer 3rd Level and Manager Customer Success Engineering before becoming Senior Manager Customer Engineering in 2021. His responsibilities include providing international support and managing 1st to 3rd level support for IGEL's product portfolio. He also oversees the operation of the in-house test environment and plays a crucial role in optimizing solutions by coordinating with technical documentation, development, and product management teams.
Previous Employment Experience
Before joining IGEL Technology, Robert Wagner worked at BBC Chartering as a Senior IT Support Engineer for five years. He also held a position at Mindfactory AG as Reklamation / Helpdesk for two months. His earlier experience includes working as a Netzwerk-/Systemadministrator at Samvardhana Motherson Peguform and serving in the Bundeswehr as part of the Feldjägerdienst. This diverse background in IT support and systems administration has contributed to his expertise in customer engineering.
Education and Training
Robert Wagner studied Informatik at Carl von Ossietzky Universität Oldenburg for one year but did not complete a degree. He also attended Abendgymnasium Oldenburg, where he achieved Allgemeine Fachhochschulreife over three years. Additionally, he completed a three-year vocational training program at Borchers GmbH IT-Consulting, earning a qualification as Fachinformatiker im Bereich Anwendungsentwicklung. This educational background provided him with foundational knowledge in computer science and application development.
Technical Skills and Responsibilities
In his current role as Senior Manager Customer Engineering at IGEL Technology, Robert Wagner is responsible for managing customer engineering efforts and ensuring effective support across various levels. His role involves coordinating with multiple teams to enhance product solutions and improve customer satisfaction. His technical skills encompass a wide range of IT support functions, including systems engineering and technical support management, which he has developed through years of experience in the field.