Susnato Nag (Sn)
About Susnato Nag (Sn)
Susnato Nag is the Senior Director of Customer Experience for the UK/I and APAC regions at IGEL Technology, where he has worked since 2024. He has extensive experience in technical support and customer experience roles across several companies, including Veritas Technologies, VMware, and Red Hat.
Current Role at IGEL Technology
Currently serving as Senior Director Customer Experience for the UK/I and APAC regions at IGEL Technology, Susnato Nag has been in this position since 2024. In this role, he focuses on enhancing and differentiating customer experience while considering operational impacts. He plays a key role in ensuring collaboration between customer experience teams and other business functions to deliver a seamless end-to-end customer experience.
Previous Experience at IGEL Technology
Susnato Nag has held multiple positions at IGEL Technology. He worked as a Senior Technical Support Manager from 2021 to 2022 and as a Technical Support Manager from 2020 to 2021. Additionally, he served as Director Technical Support from 2023 to 2024. His tenure at IGEL Technology has been marked by a focus on customer experience and operational efficiency.
Experience at Veritas Technologies LLC
At Veritas Technologies LLC, Susnato Nag held the position of Associate Technical Support Manager from 2012 to 2016, following a role as Duty Manager from 2011 to 2012. His experience at Veritas contributed to his technical support and customer service skills, which he has applied in subsequent roles.
Professional Background in Technical Support
Susnato Nag has extensive experience in technical support roles across various organizations. He worked as an Enterprise Technical Support Leader at VMware from 2017 to 2020 and as an Enterprise Technical Support Manager at Red Hat from 2016 to 2017. His background includes managing teams of technical analysts and customer success specialists, focusing on customer experience journeys.
Education and Qualifications
Susnato Nag studied at Don Bosco School in Kolkata, where he achieved I.S.C in Science. He furthered his education at Sikkim Manipal Institute of Technology, earning a Bachelor of Technology (B.Tech.) in Electrical, Electronics, and Communications Engineering. His educational background supports his technical expertise in customer experience and support roles.