Tuncay Nalbant
About Tuncay Nalbant
Tuncay Nalbant is a Senior Escalation Engineer currently employed at IGEL Technology in Augsburg, Germany. He has extensive experience in IT support, having worked in various roles since 2014, including positions at TÜV SÜD and Catulize-IT.
Current Role as Senior Escalation Engineer
Tuncay Nalbant currently holds the position of Senior Escalation Engineer at IGEL Technology. He has been in this role since 2021, contributing to the company's technical support and escalation processes. His responsibilities include addressing complex technical issues and providing advanced support to ensure customer satisfaction.
Experience at IGEL Technology
Tuncay Nalbant has a significant history with IGEL Technology, having worked in various technical support roles. He began as a Technical Support Engineer 2nd Level from 2017 to 2018, followed by a position as Technical Support Engineer 3rd Level from 2018 to 2021. His experience at IGEL spans a total of four years, during which he developed expertise in resolving customer issues and enhancing support workflows.
Professional Background in IT Support
Before joining IGEL Technology, Tuncay Nalbant worked in IT support roles at TÜV SÜD and keepbit SOLUTION GmbH. He served as IT-Support at TÜV SÜD from 2014 to 2017 and as 1-2-Level Support, Helpdesk at keepbit SOLUTION GmbH for seven months in 2014. These positions provided him with foundational skills in technical support and customer service.
Education in Computer Science
Tuncay Nalbant studied at Städt. Berufsschule VII Augsburg, where he focused on Fachinformatik - Anwendungsentwicklung. His studies spanned from 2011 to 2014, culminating in the achievement of Fachinformatik. This educational background laid the groundwork for his career in IT and technical support.
Role at Catulize-IT
In addition to his work at IGEL Technology, Tuncay Nalbant has been employed at Catulize-IT as an IT-Systemmanager since 2015. He has maintained this role for nine years, where he manages IT systems and ensures operational efficiency within the organization.