Melissa Brown
About Melissa Brown
Melissa Brown serves as the Head of Customer Success at iink Payments, a position she has held since 2023. She has extensive experience in customer care and operations, having previously worked at HomeAdvisor and Angi in various leadership roles.
Current Role at iink Payments
Melissa Brown serves as the Head of Customer Success at iink Payments. She has held this position since 2023, contributing to the company's focus on enhancing customer satisfaction and engagement. In this role, she is responsible for overseeing customer support strategies and ensuring that clients receive optimal service.
Previous Experience at HomeAdvisor
Prior to her current role, Melissa Brown worked at HomeAdvisor for a total of 20 years. She held various positions, including Director of Customer Care from 2014 to 2022 and Senior Manager - Business Customer Care from 2003 to 2023. Her extensive experience at HomeAdvisor involved managing customer care operations and improving service delivery.
Experience at Angi
Melissa Brown was employed at Angi as Vice President of Operations for one year, from 2022 to 2023. During her tenure in Denver, Colorado, she focused on operational strategies to enhance customer experiences and streamline processes within the organization.
Educational Background
Melissa Brown studied Secondary Education at Metropolitan State University of Denver from 2003 to 2005. She later pursued a degree in Business Management at Colorado State University, where she achieved her Bachelor of Science degree in 2010. Her educational background supports her roles in customer care and operations management.
Early Career at ServiceMagic
Melissa Brown began her career at ServiceMagic, where she worked in various roles from 2006 to 2012. She served as Training Manager in the Operations Division for four years and later as Manager of the New Customer Integration Team for two years. These positions provided her with foundational experience in customer service and operational training.