Darren Dempsey
About Darren Dempsey
Darren Dempsey serves as the Senior Manager of Client Services at iiPay, where he has worked since 2020. He has over 15 years of experience in service management, having held various roles at companies such as CSC, Capita Workforce Management Solutions, and IBM.
Work at iiPay
Darren Dempsey has been employed at iiPay since 2020, currently holding the position of Senior Manager, Client Services. In this role, he oversees client service operations, ensuring high standards of service delivery and client satisfaction. Prior to this position, he served as Client Services Manager at iiPay from 2017 to 2020, where he was responsible for managing client relationships and service provision.
Previous Employment History
Darren Dempsey has a diverse background in service management and operations. He worked at Capita Workforce Management Solutions as Head of Operations from 2016 to 2017 and as Support Manager from 2015 to 2016. Before that, he held various roles at CSC, including SLA Manager from 2009 to 2011 and Enterprise Service Management Deployment Lead from 2011 to 2013. His early career included positions at IBM, where he served as Desktop Support Coordinator and Desktop Support Technician.
Education and Expertise
Darren Dempsey studied at Ridgeway School in Wroughton from 1993 to 1999. He holds an ITIL accreditation, which signifies his expertise in IT service management. This educational background and professional certification contribute to his extensive knowledge in service provision and operational excellence.
Industry Experience
With over 15 years of experience in service provision and management, Darren Dempsey has developed a strong foundation in operational excellence. His roles across various organizations have equipped him with skills in client services, support management, and operations, making him a valuable asset in the field of service management.