Tiffany Watkins
About Tiffany Watkins
Tiffany Watkins is a Test and Support Manager at iiPay, where she has worked since 2020. She has extensive experience in both manual and automated testing and has held various roles within the company, including Test Team Leader and Business Analysis and Test Manager.
Current Role at iiPay
Tiffany Watkins serves as the Test and Support Manager at iiPay, a position she has held since 2020. In this role, she is responsible for overseeing the testing processes and managing support operations. Tiffany engages with team members in Product Development to foster a culture of accountability and positivity. She has expanded her responsibilities to include leading a team of Product Support Analysts, in addition to her work with testers. Her role involves providing performance feedback, mentoring, and coaching to enhance team effectiveness.
Previous Experience at iiPay
Tiffany Watkins has a significant history with iiPay, having worked in various capacities since 2018. She began her tenure as a Software Test Engineer for nine months, followed by a two-year role as Test Team Leader. In 2020, she transitioned to her current position as Test and Support Manager. During her time at iiPay, she has gained extensive experience in both manual and automated testing, leading teams in these areas and managing the review of analysis documentation and stakeholder engagement.
Education and Professional Development
Tiffany Watkins studied at Chosen Hill from 1993 to 1998. She furthered her education by completing a Level 2 Certificate in Leadership and Team Skills at The Institute of Leadership and Management (ILM) in 2019. This program lasted for 11 months and provided her with essential skills in leadership and team management, which she applies in her current role at iiPay.
Team Leadership and Development
In her role as Test and Support Manager, Tiffany Watkins is responsible for identifying competencies, skills gaps, and training needs within her team. She collaborates with the Product Development Director to address these needs effectively. Tiffany also reviews and analyzes the Product Support service to identify opportunities for improvement, including user education and enhanced training guides, ensuring that her team remains aligned with organizational goals.
Collaboration with Offshore Resources
Tiffany Watkins works closely with offshore resources to maintain alignment between teams. This collaboration is essential for ensuring that testing and support processes are consistent and effective across different locations. Her ability to engage with diverse teams contributes to the overall success of the projects she oversees at iiPay.