Zoë Gonzalez
About Zoë Gonzalez
Zoë Gonzalez is a CX Quality Assurance Specialist at ILIA Beauty, with a background in customer support and management. She holds a Bachelor's Degree in Women's Studies from The University of Texas at Austin and has experience in various roles within the beauty and service industries.
Work at ILIA Beauty
Zoë Gonzalez currently serves as a CX Quality Assurance Specialist at ILIA Beauty, a position she has held since 2021. In this role, she focuses on ensuring high-quality customer experiences and maintaining service standards. Prior to this, she worked as a Support Specialist at ILIA Beauty for eight months in 2021. Her experience in customer service and quality assurance contributes to the company's commitment to providing exceptional support to its clients.
Education and Expertise
Zoë Gonzalez earned her Bachelor’s Degree in Women's Studies from The University of Texas at Austin, where she studied from 2013 to 2018. Her educational background provides her with a strong foundation in understanding diverse perspectives and enhancing customer relations. Additionally, she completed her high school education at Louis D. Brandeis High School from 2009 to 2013.
Background
Zoë Gonzalez has a diverse professional background that includes various roles in customer service and management. She worked as a Shop Manager at Birds Barbershop in Austin, Texas, from 2018 to 2019, where she oversaw daily operations. Following this, she was employed as a CX Support Agent at Stitch Fix from 2019 to 2021, further developing her skills in customer experience support. She also gained experience as a Summer Intern at Mothers' Milk Bank at Austin in 2018.
Previous Work Experience
Before her current role at ILIA Beauty, Zoë Gonzalez accumulated significant experience in customer service. She worked as a CX Support Agent at Stitch Fix for two years, from 2019 to 2021, where she provided support to customers. Her earlier experience includes managing a barbershop and interning at a milk bank, showcasing her ability to adapt to different work environments and roles.