Amanda Fox
About Amanda Fox
Amanda Fox is a Process & Productivity Analyst at illion, where she has worked since 2019. She has extensive experience in various roles within the company and previously held a position as a Complaints Representative at ANZ in 2018.
Current Role at Illion
Amanda Fox has been serving as a Process & Productivity Analyst at Illion since 2019. In this role, she focuses on enhancing operational efficiency and productivity within the organization. Her responsibilities include analyzing processes and identifying areas for improvement to streamline workflows. Amanda's tenure at Illion has allowed her to develop a deep understanding of the company's operational framework.
Previous Experience at Illion
Prior to her current position, Amanda Fox held multiple roles at Illion. She worked as a Robotics and Project Management Analyst for six months in 2019. Additionally, she served as an Administration Officer in Dispute Resolutions and as a Support Analyst, both from 2017 to 2019. Amanda also held the position of Complaints Manager for one year during the same period. Her extensive experience at Illion spans various functions, contributing to her expertise in process management.
Experience at ANZ
Amanda Fox worked at ANZ as a Complaints Representative for six months in 2018. This role involved addressing customer complaints and providing resolutions, enhancing her skills in customer service and conflict resolution. Her time at ANZ contributed to her understanding of the financial services sector and customer relationship management.
Career Background
Amanda Fox's career began at UCMS Group Ltd., where she worked as a Complaints Manager for the Telstra campaign from 2008 to 2011. This role involved managing customer complaints and ensuring effective resolution processes. Following her time at UCMS, she joined Illion, where she progressed through various roles, including Portfolio Manager and Skip Tracer from 2011 to 2017. Her background reflects a strong foundation in customer service and operational management.