Angus Nicholls
About Angus Nicholls
Angus Nicholls is a Senior Account Director at illion in Melbourne, Australia, where he has worked since 2022. He has a background in strategic account management and customer experience, with previous roles at City of Stonnington, GBG Plc, and Equifax.
Work at Illion
Angus Nicholls has been serving as a Senior Account Director at illion since 2022. In this role, he focuses on enhancing customer experience through solutions that include address validation, identity verification, and fraud detection. His work emphasizes the importance of building and projecting trust in digital interactions, which is crucial for winning customers in today's digital landscape.
Previous Experience
Prior to his current position, Angus Nicholls held various roles that contributed to his expertise in account management and customer relations. He worked at GBG Plc as a Strategic Account Director from 2021 to 2022. Before that, he was a Key Account Executive for Telco & Utilities at Equifax - Australia from 2020 to 2021. He also served as a Strategic Sales & Partnerships Manager at Equifax from 2017 to 2020, gaining significant experience in digital customer onboarding processes.
Political Involvement
Angus Nicholls was a Councillor at the City of Stonnington from 2008 to 2012. During his four-year tenure, he engaged with community issues and contributed to local governance. This experience provided him with insights into public service and community engagement.
Education and Expertise
Angus Nicholls studied at the University of Melbourne, where he earned a Bachelor of Arts (B.A.) with a focus on Ancient and Art History. He also attended Geelong Grammar School. His educational background supports his expertise in digital customer onboarding processes, particularly in regulated sectors, where compliance and authenticity are essential.
Advocacy for Digital Trust
Angus Nicholls advocates for the importance of trust in digital interactions. He promotes the use of technology to ensure the authenticity of these interactions, which is vital for organizations looking to enhance customer experience while adhering to regulatory requirements. His focus on identity verification and fraud detection reflects his commitment to building secure digital environments.