Carla Morales
About Carla Morales
Carla Morales serves as the Head of Client Success at illion in Melbourne, Australia, a position she has held since 2020. With a background in customer management and a focus on client retention strategies, she has significantly contributed to the company's client success initiatives.
Work at Illion
Carla Morales has been serving as the Head of Client Success at Illion since 2020. In this role, she focuses on enhancing client relationships and ensuring satisfaction with Illion's services. Prior to her current position, she held the role of Customer Management Solutions Team Manager from 2018 to 2020 and Customer Management Solutions Team Leader from 2017 to 2018. Throughout her tenure at Illion, she has implemented strategies that improved client retention rates and developed a client success framework that has been adopted across the company.
Previous Experience
Before joining Illion, Carla Morales worked at Telstra in various leadership roles. She served as the Complex Complaints Team Leader from 2015 to 2017, where she managed complex customer issues. Prior to that, she was the Sales/Customer Service Team Lead from 2010 to 2015, overseeing sales and customer service operations. Her experience at Telstra contributed to her expertise in client management and service delivery.
Education and Expertise
Carla Morales studied at Swinburne University of Technology from 2011 to 2012. Her educational background complements her extensive experience in client success and management within the financial services sector. She has participated in industry panels discussing client success strategies, showcasing her commitment to professional development and industry engagement.
Achievements
During her career, Carla Morales has made significant contributions to client success initiatives. She developed a client success framework that has been implemented company-wide at Illion. Her strategies for improving client retention rates have had a measurable impact on the organization. Additionally, her participation in industry panels reflects her active involvement in the discourse surrounding client success in the financial services sector.