David Seffinga
About David Seffinga
David Seffinga is an IT Support Analyst at illion in Melbourne, Australia, with over 15 years of experience in customer service and technical support. He holds a Certificate 3 in Customer Contact and has worked in various roles, including as a Complaints Case Manager and Technical Support Consultant.
Work at Illion
David Seffinga has been employed at Illion as an IT Support Analyst since 2016. His role involves providing technical support and assistance to users, ensuring efficient operation of IT systems. Based in Melbourne, Australia, he has contributed to the company's IT support framework for over eight years, addressing various technical issues and enhancing user experience.
Education and Expertise
David studied at SWC Training and earned a Certificate 3 in Customer Contact from 2006 to 2007. This educational background has equipped him with essential skills in customer service, which he applies in his current role. His expertise lies in combining technical support with strong customer service capabilities, focusing on retention and complaints resolution.
Background in Customer Service
David has a robust background in customer service, having worked in various roles that emphasize complaint resolution and customer retention. He served as a Complaints Case Manager for Telstra T-Resolve at Aegis Services Australia from 2009 to 2011. Additionally, his experience as a Technical Support Consultant at TeleTech in both Auckland and Melbourne has further developed his customer service skills.
Previous Work Experience
Before joining Illion, David held several positions that contributed to his professional growth. He worked as a Technical Support Consultant at TeleTech from 2004 to 2006 in Auckland and again from 2006 to 2008 in Melbourne. Following that, he served as an Executive Customer Liaison at Telstra from 2011, where he has been for over 13 years, enhancing his expertise in technical support and customer relations.
Professional Interests
David has a keen interest in technology and is actively pursuing opportunities to advance his career in the IT industry. His diverse skill set, which integrates technical support with customer service, positions him well for growth in this field. He remains engaged with emerging technologies and seeks to enhance his professional capabilities.