Graeme White
About Graeme White
Graeme White is a Client Delivery Manager at illion in Brisbane, Australia, with a strong background in client relationship management and service delivery. He has over a decade of experience in various customer service roles across multiple organizations.
Work at Illion
Graeme White has been serving as the Client Delivery Manager at illion since 2018. In this role, he is responsible for the effective onboarding of all new commercial clients. He ensures compliance with client expectations and maintains long-term client relationships. His position involves acting as the primary communication link between key clients and internal teams, facilitating seamless interaction and service delivery. Additionally, he collaborates with the sales team to identify and grow business opportunities for both existing and new clients.
Previous Experience
Before joining illion, Graeme White held various roles at Collection House Group. He worked as a Senior Customer Service Officer for Lion Finance from 2014 to 2016, followed by positions as Assistant Team Leader in Commercial Services and Team Leader for Customer Service on secondment in 2016. His career also includes a role as a Service Advisor at SU QLD in 2011 and as a Customer and Sales Support Officer at BOC South Pacific from 2011 to 2014. He served as the National Customer Relations Leader at Device Technologies from 2003 to 2008.
Education and Expertise
Graeme White has a background in Business Administration and Management. He studied at Avondale College of Higher Education, where he achieved a Certificate IV in 1997. Additionally, he attended Wong TAFE, completing a course in Small Business Administration and Management in 1993. His educational foundation supports his extensive experience in client delivery and customer service.
Professional Skills
Graeme White possesses strong skills in client relationship management and customer service. His expertise includes developing long-term client relationships, ensuring compliance with client expectations, and facilitating effective communication between clients and internal teams. He has a proven track record of collaborating with sales teams to identify and expand business opportunities, demonstrating his capability in both client management and business development.