Katrina Angelica Pascual
About Katrina Angelica Pascual
Katrina Angelica Pascual serves as the Debt Assist Team Leader at Dun & Bradstreet Australia and New Zealand, where she has worked since 2017. With a background in customer service and process improvement, she has held various roles in the financial sector and is currently pursuing an Advanced Diploma in Leadership and Management.
Work at Dun & Bradstreet
Katrina Angelica Pascual has been serving as the Debt Assist Team Leader at Dun & Bradstreet Australia and New Zealand since 2017. In this role, she has focused on managing debt assistance processes and leading a team to enhance operational efficiency. Additionally, she has worked as a Complaints and Hardship Specialist at the same organization since 2015, where she addresses customer concerns and implements solutions to improve service delivery.
Previous Employment History
Prior to her current roles, Pascual worked at AGL Energy as a Senior Case Manager from 2013 to 2015. In this position, she managed customer cases and developed strategies to enhance service outcomes. She also held the position of Card Solutions Officer at ANZ for six months in 2010, where she contributed to customer service operations. Earlier in her career, she worked as a Credit Officer at Otis Elevators Company Pty. Ltd for nine months in 2006.
Education and Professional Development
Katrina Pascual is pursuing an Advanced Diploma in Leadership and Management at Train Smart, a program she has been enrolled in since 2015. This educational endeavor complements her extensive experience in customer service and team leadership, equipping her with skills necessary for effective management and process improvement.
Skills and Expertise
Pascual possesses a strong focus on performance and process improvements, demonstrated through her development and implementation of new service strategies aimed at increasing customer satisfaction. Her attention to detail enables her to communicate complex information clearly. With over seven years of experience in customer-focused roles, she effectively collaborates with teams and works autonomously to achieve organizational objectives.
Professional Attributes
Katrina Pascual is recognized for her ability to maintain composure in challenging situations and her enjoyment of overcoming obstacles. Her experience in various customer service roles has equipped her with the skills to handle difficult scenarios while ensuring optimal outcomes for both customers and the business.