Kimberly Pereira
About Kimberly Pereira
Kimberly Pereira is a Team Leader at illion in Melbourne, Australia, where she has worked since 2019. She has a diverse background in sales, client servicing, and team management, with experience in various roles across multiple companies.
Work at Illion
Kimberly Pereira has been serving as a Team Leader at Illion since 2019, contributing to the company's operations in Melbourne, Australia. In her current role, she has been responsible for coordinating processes to monitor and allocate resources effectively based on dialler campaigns. Prior to her promotion, she worked as an Assistant Team Leader for four months in 2019 and as a Collections Officer from 2017 to 2019. During her tenure, she focused on achieving designated service levels and managing team performance to meet key performance indicators.
Education and Expertise
Kimberly Pereira holds a Master's degree in Management from the University of Melbourne, which she completed from 2015 to 2017. She also earned a Bachelor's degree in Sociology and Economics from St. Xavier's College, where she studied from 2011 to 2014. Her educational background includes a focus on Business/Managerial Economics from the International School Manila, where she completed her high school education from 2005 to 2011. This academic foundation supports her expertise in team leadership and operational management.
Background
Kimberly Pereira has a diverse professional background, having worked in various roles across different organizations. She began her career as a Client Servicing Trainee at JWT in 2013. Following that, she gained experience in the International Trade Department at Tata Consultancy Services in 2014. In addition to her roles at Illion, she has been a Sales Promoter at Landmark Investments (Holdings) Australia since 2015 and has worked as a Hostess at Atlantic Group since 2017. She also completed an internship at NIVEA India in 2015.
Achievements
In her role at Illion, Kimberly Pereira has implemented day-to-day operations to achieve service level and abandon rate goals. She has worked closely with managers in New Zealand and Australia to execute strategies that align with business objectives. Additionally, she has ensured timely resolution of disputes and collection-related queries, maintaining team motivation and performance. Her ability to coordinate resources effectively has contributed to optimal staff utilization in her current position.