Laura Cooke
About Laura Cooke
Laura Cooke serves as the Customer Service Manager at illion, where she has worked since 2021. She previously held the position of Client Services Team Lead at the same company and has extensive experience from her decade-long role as Call Center Supervisor at Australian Clinical Labs.
Work at Illion
Laura Cooke has been serving as the Customer Service Manager at Illion since 2021. In this role, she oversees customer service operations, ensuring efficient service delivery and customer satisfaction. Her tenure at Illion reflects a commitment to enhancing client experiences and managing service teams effectively.
Previous Role at Illion
Before her current position, Laura Cooke worked at Illion as the Client Services Team Lead from 2020 to 2021. In this capacity, she was responsible for leading the client services team, focusing on improving service quality and client relations during her one-year tenure.
Background in Customer Service
Laura Cooke has a substantial background in customer service, having worked at Australian Clinical Labs as a Call Center Supervisor from 2010 to 2020. During her ten years in this role, she managed call center operations and supervised staff, contributing to the overall efficiency and effectiveness of customer support services.
Experience in Team Leadership
Throughout her career, Laura Cooke has demonstrated strong team leadership skills. Her roles at both Illion and Australian Clinical Labs involved managing teams and enhancing service delivery, showcasing her ability to lead and develop customer service professionals.