Michelle Williams
About Michelle Williams
Michelle Williams is a Senior Account Manager with extensive experience in the banking and payment industry, currently working at illion in London. She has held various managerial roles at companies such as Mi-Pay, Lloyds Banking Group, and VocaLink, focusing on customer engagement and payment optimization.
Current Role at Illion
Michelle Williams has been serving as a Senior Account Manager at Illion since 2020. In this role, she is responsible for managing client accounts and ensuring the delivery of effective solutions tailored to client needs. Her experience in account management and customer engagement strategies contributes to her effectiveness in this position. Based in London, England, she has been integral to the team for four years.
Previous Experience in Account Management
Prior to her current role, Michelle Williams worked at Mi-Pay as a Senior Account Manager for the UK and Europe from 2010 to 2017. She also held the position of Account Manager for Digital Tech Solutions at Illion from 2017 to 2020. Her extensive background in account management includes a focus on optimizing customer engagement and payment success rates.
Background in Banking and Payment Industry
Michelle has a solid foundation in the banking and payment industry, having worked at Lloyds Banking Group as a Manager in Cash Management and Electronic Banking from 2000 to 2004. She also served as a Payment Consultant at VocaLink from 2004 to 2006. Her experience spans various roles that emphasize consultative sales and relationship management.
Education and Qualifications
Michelle Williams studied at Trinity High School from 1980 to 1987. She is ITIL qualified, which supports her expertise in managing large teams in Operational and Customer Services. This educational background and qualification enhance her capabilities in her professional roles.
Achievements in Customer Engagement Strategies
Throughout her career, Michelle has developed innovative customer engagement strategies for major UK banks and financial institutions. Her work has focused on optimizing payment success rates in the mobile PAYG and PAYM markets across the UK and Europe, showcasing her ability to drive results in the financial sector.