Monisha Khemani
About Monisha Khemani
Monisha Khemani is an Account Manager at illion, where she has worked since 2012. With a background in collections and a degree in Commerce from Delhi University, she excels in market analysis, conflict resolution, and mentoring new employees.
Work at Illion
Monisha Khemani has served as an Account Manager at Illion since 2012, accumulating over 12 years of experience in this role. In her position, she analyzes current market trends to develop effective recovery strategies, demonstrating her ability to adapt to industry changes. She also manages internal cross-functional resources to enhance collection performance, showcasing her leadership and coordination skills. Additionally, Monisha mentors new starters within the organization, assisting them in acclimating to their roles and developing essential skills for success.
Previous Experience at Recoveries Corporation Group Limited
Before joining Illion, Monisha Khemani worked at Recoveries Corporation Group Limited as a Collections Officer from 2007 to 2009 in Melbourne, Victoria, Australia. During her tenure, she gained valuable experience in debt collection processes. Her responsibilities included handling disputes, complaints, and escalations from customers, which highlighted her strong conflict resolution skills. Monisha also conducted skip trace searches and assessed files for potential legal action, indicating her proficiency in the legal aspects of debt recovery.
Education and Expertise
Monisha Khemani completed her Bachelor's of Commerce (Hons) at Delhi University from 2000 to 2003. Her academic background in Business/Commerce has equipped her with a solid foundation in financial principles and practices. This educational experience supports her analytical capabilities in assessing market trends and formulating recovery strategies within her professional roles.
Mentoring and Leadership Skills
In her role at Illion, Monisha Khemani actively mentors new employees, helping them navigate their initial experiences within the organization. Her mentoring approach focuses on skill development and acclimatization, contributing to the overall effectiveness of the team. Monisha's leadership extends to managing cross-functional resources, which drives high performance in collection rates, reflecting her ability to coordinate and lead diverse teams effectively.