Mounika Reddy
About Mounika Reddy
Mounika Reddy is a Collections Officer at illion in Melbourne, Australia, with a background in analytics and finance. She has experience in various roles across multiple companies, including specialized collections and ICT business analysis.
Work at Illion
Mounika Reddy has been employed as a Collections Officer at Illion since 2021. Based in Melbourne, Victoria, Australia, she has accumulated three years of experience in this role. Her responsibilities include managing collections processes and ensuring compliance with organizational standards.
Previous Employment Experience
Prior to her current position, Mounika worked at PROBE Group as a Specialised Collections Officer from 2019 to 2021. She also held a brief role as an ICT Business Analyst at Truetel Telstra Partner for three months in 2020. Earlier in her career, she served as a Senior Process Executive at Cognizant from 2015 to 2016 and as a Process Executive from 2014 to 2015.
Education and Expertise
Mounika Reddy holds a Bachelor of Commerce (BCom) in Accounting and Finance from Auroras Degree College, completed between 2011 and 2014. She furthered her education with a Master of Business Analytics from La Trobe University, which she completed from 2017 to 2019. Additionally, she studied Information Technology at Performance Education, earning a Professional Year from 2020 to 2021.
Technical Skills and Proficiencies
Mounika possesses expertise in creating dashboards and live statistics using tools such as Tableau, MS Visio, SAP Lumira, and Power BI. She is skilled in data mining with proficiency in SAS, R programming, MS Excel, and SQL. Her project management capabilities include using Azure DevOps and employing methodologies like Agile/Scrum and Waterfall.
Domain Knowledge and Analytical Skills
Mounika has extensive domain knowledge in telecommunications, call centres, investment banking, financial services, and e-commerce. She conducts comprehensive requirements elicitation, including GAP, SWOT, impact, root-cause, and risk analysis. Additionally, she drives user acceptance testing to ensure business requirements are met.