Pritha Pareek
About Pritha Pareek
Pritha Pareek is an Application Support Manager with extensive experience in IT application support, currently working at illion since 2021. She previously served as a Senior Support Analyst at Experian and holds a Project Management Professional certification.
Current Role at Illion
Pritha Pareek serves as the Application Support Manager at Illion, a position she has held since 2021. In this role, she manages a regional team that provides application support and services across the Asia Pacific region. Her responsibilities include overseeing the delivery of support services to various clients, ensuring that operational standards are met and maintained.
Previous Experience at Experian
Before joining Illion, Pritha Pareek worked at Experian as a Senior Support Analyst from 2009 to 2012. During her three years at Experian, she gained valuable experience in application support, contributing to her expertise in managing complex IT systems and client relationships.
Project Management Certification and Expertise
Pritha Pareek is a certified Project Management Professional (PMI PMP). This certification reflects her broad knowledge of project management frameworks, which she applies in her current role to enhance team performance and project outcomes.
ITIL Best Practices Implementation
In her current position, Pritha Pareek has implemented ITIL best practices to improve team efficiency and enhance the Net Promoter Score (NPS). This focus on best practices demonstrates her commitment to optimizing service delivery and client satisfaction.
Client Support and Industry Knowledge
Pritha Pareek provides application support for a diverse range of clients, including the Big 4 banks, telecommunications, and utility companies across Australia, New Zealand, Malaysia, Singapore, and Thailand. She possesses extensive knowledge in managing Level 3 services and support for IT applications related to credit scoring, revenue management, decisioning, and debt collection.