Rachael Hurrell
About Rachael Hurrell
Rachael Hurrell serves as the Director of Telco & Utility at illion and as Executive Director at Acquire Credit Risk Consulting, both since 2020. With over 25 years of experience in telecommunications and financial services, she has held various leadership roles in credit risk and compliance across multiple organizations in Australia, New Zealand, and the UK.
Work at Illion
Rachael Hurrell has been serving as the Director of Telco & Utility at Illion since 2020. In this role, she oversees strategic initiatives within the telecommunications and utility sectors, focusing on enhancing credit risk management processes. Her tenure at Illion has coincided with her commitment to improving customer success and operational efficiency across the organization.
Current Role at Acquire Credit Risk Consulting
In addition to her position at Illion, Rachael Hurrell is the Executive Director at Acquire Credit Risk Consulting, where she has worked since 2020. Her responsibilities include leading consulting projects that address credit risk challenges faced by clients in various industries. This role complements her extensive experience in the field and allows her to apply her expertise in credit risk management.
Professional Background in Telecommunications and Financial Services
Rachael Hurrell possesses over 25 years of experience in Telecommunications and Financial Services, with a career spanning Australia, New Zealand, and the UK. Her previous roles include Director of Group Credit Risk at Optus, Partner in Financial Risk at Deloitte, and various leadership positions at Vodafone, AAPT, and RSL Communications. This diverse background has equipped her with a comprehensive understanding of credit risk, collections, and operational compliance.
Education and Expertise
Rachael Hurrell studied at the University of Wollongong, where she achieved a Commerce degree with a focus on Accounting, Computer Science, Management, Marketing, and Human Resources. Her academic foundation supports her expertise in credit risk, fraud management, and identity verification. Additionally, she has a strong background in change management and business improvement.
Involvement with Regulatory Bodies
Rachael Hurrell is actively involved with regulatory bodies, including serving as a Councillor on the NSW Divisional Council of the Australian Institute of Credit Management (AICM). She has also engaged with the Telecommunications Ombudsman (TIO), contributing her insights and expertise to enhance industry standards and practices in credit management.