Rashmi Jagadeeshan
About Rashmi Jagadeeshan
Rashmi Jagadeeshan is a Team Manager at illion in Adelaide, Australia, with extensive experience in collections and customer service in the banking and financial services sector. She previously held senior roles at GENPACT and Accenture, and has a background in operations management and contact center design.
Work at Illion
Rashmi Jagadeeshan has been employed at Illion as a Team Manager since 2016. In this role, she oversees digital desk communication for government clients at the Adelaide Centre. Her responsibilities include managing team operations and ensuring effective communication strategies are implemented. Rashmi's tenure at Illion has allowed her to leverage her extensive experience in collections and customer service within the banking and financial services sector.
Previous Experience at GENPACT
Before joining Illion, Rashmi worked at GENPACT as a Senior Manager in the People Function from 2011 to 2016. During her five years in Gurgaon, India, she focused on enhancing operational efficiency and managing human resources initiatives. Her role involved overseeing various people-related functions, contributing to the overall performance of the organization.
Career Background at Accenture and Baycorp
Rashmi's career began at Accenture in India, where she served as an Assistant Manager in Operations from 2003 to 2008. After five years in Mumbai, she transitioned to Baycorp in Sydney, Australia, working as an Analyst from 2009 to 2011. These roles provided her with a solid foundation in operations and analytics, further developing her expertise in the financial services sector.
Education and Expertise
Rashmi holds a Bachelor's degree from Delhi University, where she studied Commerce. Additionally, she obtained a Certificate III in Finance and Financial Management Services from the Australian College of Commerce & Management. Her educational background complements her professional experience, particularly in contact center design and management, as well as call quality management.
Professional Development and Certifications
Rashmi has undergone training in Lean Six Sigma Green Belt methodologies, equipping her with skills to improve processes and enhance operational efficiency. She has led learning and development initiatives in operations management, focusing on training teams to achieve high performance in their roles. Her commitment to professional development is evident in her continuous pursuit of knowledge and skills in her field.