Sherif Hussein Micm Cce AI Cm
About Sherif Hussein Micm Cce AI Cm
Sherif Hussein serves as the Head of Client Success at illion, where he has worked since 2020. He holds multiple certifications and has a strong background in credit management and digital transformation.
Work at Illion
Sherif Hussein serves as the Head of Client Success at illion, a role he has held since 2020. In this position, he is responsible for developing strategic and tailored plans that support client success and align with division-wide finance objectives. His focus includes delivering best-in-class digital customer experiences across managed shared services teams. With a commitment to enhancing client relationships, he leverages his extensive background in credit management to drive success for both clients and the organization.
Previous Experience
Prior to his current role, Sherif Hussein worked at Interactive Pty Ltd as a Billing & Credit Manager from 2017 to 2020. During his three years there, he successfully reduced Days Sales Outstanding (DSO) by up to 20 days. Before that, he was employed at REA Group as a Credit & Collections Manager from 2012 to 2017, where he managed credit and collections processes for five years in Melbourne, Australia. His experience spans various industries, highlighting his adaptability and expertise in credit management.
Education and Expertise
Sherif Hussein has a solid educational background in credit management and workplace training. He studied at the Australian Institute of Credit Management, where he achieved the Certified Credit Executive designation. Additionally, he completed a Certificate IV in Workplace Training at The School of Mines. He also holds an Advanced Certificate in Workplace Leadership from Victoria University. His educational qualifications complement his extensive experience in managing change and leading digital transformations within organizations.
Change Management and Digital Transformation
Sherif Hussein has extensive experience in managing change, particularly in transforming teams and credit departments through digital transformations. He has led the implementation of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, as well as digital onboarding processes across multiple industries. His expertise in these areas has contributed to improved operational efficiency and enhanced client experiences.