Michael Phan
About Michael Phan
Michael Phan is a Data Engineer with extensive experience in data analysis and technical support. He has worked at Illuminate Education, Inc. since 2019 and has held various roles at Verizon Wireless and Fry's Electronics.
Work at Illuminate Education
Michael Phan has been employed at Illuminate Education, Inc. since 2019, currently holding the position of Data Engineer. Prior to this role, he worked as a Data Analyst from 2017 to 2019 and as a Support Specialist from 2015 to 2017. During his tenure, he contributed to quality assurance processes by ensuring the integrity of backend database schemas. His responsibilities also included developing Python scripts to address and resolve orphaned or duplicate data issues in databases.
Previous Experience at Verizon Wireless
Michael Phan has extensive experience with Verizon Wireless, where he held multiple positions. He worked as a Customer Service Professional from 2011 to 2012, followed by a role as Customer Service Manager from 2012 to 2014. He also served as a Technical Support Specialist for four months in 2012 and as a New Hire Consultant for four months in 2014. His roles involved various aspects of customer service and technical support.
Education and Expertise
Michael Phan earned a Bachelor's degree in Anthropology from the University of California, Irvine, completing his studies from 2006 to 2010. His educational background provides a foundation for his analytical skills and understanding of human behavior, which are essential in his current role as a Data Engineer.
Background in Retail
Before entering the technology sector, Michael Phan worked at Fry's Electronics as an Appliance Sales Expert from 2009 to 2010. This role involved direct customer interaction and sales, contributing to his overall experience in customer service and support.