Nicole Campbell
About Nicole Campbell
Nicole Campbell is a Quality Assurance professional at Illuminate Education, Inc., where she has worked since 2021. She has a background in customer service supervision and has developed quality control processes and training documentation throughout her career.
Work at Illuminate Education
Nicole Campbell has been employed at Illuminate Education, Inc. since 2021, serving as a Quality Assurance professional. In this role, she focuses on conducting quality reviews and audits for customer service agents. She has developed and integrated the Maestro QA system, which enhances quality control processes within the customer service teams. Additionally, she has designed Maestro reports and one-on-one coaching outlines to assist managerial staff in improving team performance.
Previous Experience at Illuminate Education
Prior to her current role, Nicole Campbell worked at Illuminate Education, Inc. as a Support Specialist from 2020 to 2022. During her tenure, she created rubrics for conducting quality reviews, which ensured comprehensive audits for customer service agents. Her contributions helped establish consistent standards for service quality within the organization.
Background in Customer Service Management
Nicole Campbell has extensive experience in customer service management. She served as a Customer Service Supervisor at Nations Info Corp from 2017 to 2020, where she was responsible for overseeing customer service operations in the Santa Barbara, California area. In this role, she authored and updated company Confluence training documents to provide consistent guidance for managers and agents.
Experience in Government and Military Contract Management
Nicole Campbell worked at FIREHOUSE MEDICAL, INC. as a Government/Military Contract Manager from 2009 to 2014. Her responsibilities included managing contracts related to government and military operations, contributing to her extensive background in quality assurance and customer service.