Shea Miller
About Shea Miller
Shea Miller serves as the Regional Vice President of Customer Success for the West region at Illuminate Education, Inc. With a background in education and customer success, Miller has held various roles in the education sector, including project management and teaching.
Current Role at Illuminate Education
Shea Miller serves as the Regional Vice President of Customer Success, West at Illuminate Education, Inc. since 2021. In this role, Miller oversees customer success initiatives and strategies in the western region, focusing on enhancing client satisfaction and engagement. This position builds on a substantial tenure at Illuminate Education, where Miller has held various roles, contributing to the company's mission of improving educational outcomes.
Previous Experience at Illuminate Education
Miller has extensive experience at Illuminate Education, Inc., having worked in multiple capacities. She began as a Customer Success Manager from 2016 to 2018, then advanced to the role of Senior Customer Success Manager from 2018 to 2019. Following this, she served as the Director of Customer Success, West from 2019 to 2021. This progression reflects her deepening expertise in customer success within the education technology sector.
Professional Background Prior to Illuminate Education
Before joining Illuminate Education, Miller worked at Red Schoolhouse Software as a Project Manager from 2012 to 2016. She also held a position as a Math Content Developer at Revolution Prep for seven months in 2011. Additionally, Miller has experience in education as a Secondary Mathematics Teacher in Special Education with Teach For America from 2009 to 2011, and as a Special Education Teacher with The School District of Philadelphia during the same period.
Educational Qualifications
Shea Miller holds a Master of Education (M.Ed.) in Special Education and Teaching from Chestnut Hill College, which she completed from 2009 to 2011. Prior to that, she earned a Bachelor's Degree in Sociology and Psychology from Pepperdine University, studying from 2005 to 2009. Her educational background supports her professional roles in both education and customer success.