Akshaya Ravichandran
About Akshaya Ravichandran
Akshaya Ravichandran is a Technical Product Support Specialist at iLobby® Visitor Management, where he has worked since 2022. He has a background in Information Security Management and Electrical Engineering, and possesses strong skills in explaining technical procedures to enhance customer satisfaction.
Work at iLobby
Akshaya Ravichandran has been employed at iLobby® Visitor Management since 2022 as a Technical Product Support Specialist. In this role, she focuses on providing technical support and guidance to customers, ensuring they understand the product features and functionalities. Her ability to communicate technical procedures clearly contributes to enhanced customer satisfaction and understanding.
Education and Expertise
Akshaya Ravichandran holds a Postgraduate Degree in Information Security Management from Fanshawe College, which she completed in 2021. Prior to that, she earned a Bachelor's degree in Electrical, Electronics and Communications Engineering from Sri Manakula Vinayagar Engineering College, graduating in 2018. Her educational background equips her with a solid foundation in technical and security principles.
Previous Experience at Lowe's Companies, Inc.
Before joining iLobby, Akshaya worked as a Technical Support Specialist at Lowe's Companies, Inc. from 2020 to 2021 in London, Ontario, Canada. In this position, she provided technical assistance and support, further developing her skills in customer service and technical problem-solving.
Technical Support Skills
Akshaya has experience as a Commercial Technical Support Executive, focusing on servers and network infrastructure. Her expertise includes troubleshooting technical issues and providing solutions to enhance system performance. She demonstrates flexibility in her work, effectively collaborating with teams and also excelling in independent tasks.