Ann Tcyplenkova
About Ann Tcyplenkova
Ann Tcyplenkova is a Technical Support Specialist at iLobby® Visitor Management, where she collaborates with Sales and Development teams to improve products and processes. She has a Master's Degree from Mari State University and has held various roles in customer care and sales prior to her current position.
Work at iLobby
Ann Tcyplenkova has been employed at iLobby® Visitor Management since 2018, serving as a Technical Support Specialist. In this role, she collaborates closely with the Sales and Development teams to improve product offerings and streamline processes. Her responsibilities include diagnosing and resolving technical issues related to network configuration and device setup, specifically for iPads and iPhones. Additionally, she prepares accurate and timely reports, contributing to the operational efficiency of the organization. Ann also created and maintains the online Knowledge Base, which serves as a resource for both internal teams and customers.
Education and Expertise
Ann Tcyplenkova earned her Master’s Degree from Mari State University, where she studied from 2009 to 2014. This academic background has equipped her with the knowledge and skills necessary for her technical support role. Her expertise includes diagnosing technical issues and providing solutions, particularly in the context of visitor management systems. Ann's educational foundation supports her ability to work effectively with both technical and non-technical stakeholders.
Background
Before joining iLobby®, Ann Tcyplenkova gained diverse experience in various roles. She worked as a Customer Care Manager at iSpring Solutions from 2014 to 2017, where she focused on customer support and service. Following this, she served as an Assistant to the CEO at KeepCrypt for eight months in 2018. Prior to her current position, she was a Senior Sales Representative at Uploadcare for six months in 2017. This varied background has contributed to her comprehensive understanding of customer needs and technical support.
Achievements
At iLobby® Visitor Management, Ann Tcyplenkova has made significant contributions, particularly through the creation and maintenance of the online Knowledge Base. This resource enhances the user experience and provides valuable information for both staff and clients. Her role in preparing reports also supports data-driven decision-making within the company. Ann's ability to diagnose and resolve technical issues has improved customer satisfaction and operational efficiency.