Derek Vollebregt
About Derek Vollebregt
Derek Vollebregt serves as the Vice President of Customer Experience at iLobby® Facility & Visitor Management, where he leads post-sales initiatives. He has extensive experience in customer success roles across various tech companies and holds an MBA from Quantic School of Business and Technology.
Current Role at iLobby
Derek Vollebregt serves as the VP of Customer Experience at iLobby® Facility & Visitor Management since 2022. In this role, he leads the post-sales experience, focusing on onboarding, deployment, support, and customer success. His leadership is instrumental in ensuring that customers have a seamless experience with iLobby's services. He works on-site in Toronto, Ontario, Canada, contributing to the company's commitment to enhancing customer satisfaction.
Previous Experience at Axonify
Derek Vollebregt has held multiple roles at Axonify, including Interim Customer Success Leader, International Partner Manager, Global Reseller Director, and Customer Success Manager from 2016 to 2021. His tenure at Axonify involved building and growing customer experience departments, demonstrating his expertise in customer success strategies within the tech sector. He worked in various capacities over a span of five years, contributing to the company's growth and customer engagement initiatives.
Educational Background
Derek Vollebregt has a diverse educational background. He earned a Bachelor of Arts in Honours - International Development with a Minor in Business from McGill University. He also completed an MBA at Quantic School of Business and Technology. Additionally, he has pursued various professional development courses, including a Business Analytics Specialization from The Wharton School and a course in Leading with Emotional Intelligence at the Canadian Management Center.
Leadership Roles in AIESEC
Derek Vollebregt held several leadership positions within AIESEC International, including National President (Country Director) and National VP Business Development. His involvement spanned from 2011 to 2014, during which he focused on business development and global partnerships. These roles allowed him to develop skills in leadership and strategic planning, contributing to his overall expertise in customer experience and management.
Coaching and Professional Development
Derek Vollebregt has invested in his professional development through various coaching programs. He achieved the Erickson Solution-Focused Coach Certificate in 2021, enhancing his coaching skills. His commitment to continuous learning is evident in his participation in courses focused on emotional intelligence and finance, which further support his role in customer experience management.