Jack Martin
About Jack Martin
Jack Martin is a Revenue Operations Manager with extensive experience in data analysis and customer service. He has worked in various roles at Perkbox and currently holds a position at iLobby® Facility & Visitor Management, where he focuses on optimizing business systems through data-driven insights.
Current Role at iLobby
Jack Martin currently serves as Revenue Operations Manager at iLobby® Facility & Visitor Management, a position he has held since 2023 in Toronto, Ontario, Canada. In this role, he focuses on optimizing revenue operations and enhancing the efficiency of business processes. His responsibilities include collaborating with various teams to implement data-driven strategies that improve operational performance.
Previous Experience at Perkbox
Before joining iLobby, Jack Martin worked at Perkbox in multiple roles. He started as a Customer Happiness Executive from 2017 to 2018 in Sheffield, where he contributed to customer satisfaction initiatives. He then transitioned to a Data Analyst position from 2018 to 2022, also in Sheffield, where he utilized data analytics to support business decisions and enhance customer experiences.
Education and Expertise
Jack Martin holds a Master's degree in Environmental Change & International Development from The University of Sheffield, which he completed from 2016 to 2017. He also earned a Bachelor of Science in Archaeological Science from the same university, studying from 2011 to 2015. His educational background supports his analytical skills and understanding of complex systems, which he applies in his current role.
Technical Skills and Tools
Jack Martin has expertise in managing Salesforce integrations with various tools, including Zapier, Hubspot, DemandBase, Salesloft, and G Suite. He utilizes a diverse set of data tools such as Excel, Tableau, Google Analytics, SQL, R, and Salesforce for creating regular and ad hoc reports and dashboards. His focus is on streamlining reporting processes to enhance user experience.
Data-Driven Insights and Collaboration
In his professional roles, Jack Martin emphasizes the importance of data-led improvements. He works closely with finance, product, and sales & marketing teams to provide actionable insights that drive business decisions. His approach involves understanding emerging trends and the broader business context to enhance operational effectiveness.