Mayank Tripathi
About Mayank Tripathi
Mayank Tripathi is a Customer Success Manager with extensive experience in customer success roles and expertise in job board technology. He has a background in marketing and technology, and he actively participates in ultra-endurance cycling races.
Current Role at iLobby
Mayank Tripathi serves as a Customer Success Manager at iLobby® Facility & Visitor Management since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of the company's visitor management solutions. His responsibilities include managing client relationships and providing support to optimize the use of iLobby's services.
Professional Experience in Customer Success
Prior to his current position, Mayank Tripathi accumulated significant experience in customer success roles. He worked at Zinrelo as a Customer Success Manager from 2017 to 2019 and at Madgex from 2020 to 2023, where he contributed to client engagement and retention strategies. His background includes a strong focus on the Job Board Technology sector, particularly with associations, publishers, and non-profits in North America.
Educational Background
Mayank Tripathi holds a Master of Business Administration (M.B.A.) in Marketing/Marketing Management from the Institute of Management, Nirma University, where he studied from 2013 to 2015. He also earned a Bachelor of Technology (BTech) in Information Technology from JIET Group of Institutions Jodhpur, completing his studies from 2008 to 2012. Additionally, he attended the National Defence Academy for one year, focusing on Army Cadet training.
Previous Work Experience
Before joining iLobby, Mayank Tripathi held various positions in different organizations. He worked as a Marketing Manager at HW Wellness (True Elements) from 2016 to 2017 and as a Sales Manager at Decathlon Sports India from 2015 to 2016. He also gained experience as an Aptitude Trainer at JIET Group of Institutions Jodhpur in 2012 and as a Project Trainee at Tata Consultancy Services in 2014.
Interests and Activities
In his leisure time, Mayank Tripathi engages in ultra-endurance cycling and actively participates in local races, often finishing on the podium. He also dedicates time to researching cycling techniques and helping fellow athletes improve their performance, reflecting his commitment to the sport and community.