Molly O'grady
About Molly O'grady
Molly O'Grady is a Manager of Customer Success with a diverse background in customer success and operations roles across various companies. She has experience at Shopify, Flipp, and iLobby, and holds a Bachelor's Degree in Management with a focus on Leadership and Organization from Dalhousie University.
Current Role at iLobby
Molly O'Grady currently holds the position of Manager, Customer Success at iLobby® Facility & Visitor Management. She began this role in 2024 and has been with the company for 7 months. In this capacity, she is responsible for overseeing customer success initiatives, ensuring client satisfaction, and enhancing the overall customer experience.
Previous Experience at Shopify
Molly O'Grady worked at Shopify from 2021 to 2022 as a Recruiter for a duration of 10 months. Prior to this role, she served as a Merchant Success Manager at Shopify Plus from 2020 to 2021 for 1 year. Her experience at Shopify contributed to her expertise in customer relations and recruitment processes.
Career Background in Operations and Customer Success
O'Grady has a diverse background in operations and customer success. She worked at Flipp in various roles, including Operations Lead from 2018 to 2019, Senior Operations Coordinator in 2018 for 2 months, and Operations Coordinator from 2017 to 2018 for 1 year. Additionally, she served as a Customer Success Manager at a Stealth Startup in 2023 for 5 months.
Educational Background
Molly O'Grady studied at Dalhousie University, where she earned a Bachelor’s Degree in Management with a major in Leadership and Organization. This educational background has equipped her with the skills necessary for her roles in customer success and management.
Early Career Experience
O'Grady's early career includes positions at Ontario Northland, where she worked as an Infrastructure Student in 2013 and 2014 for a total of 8 months. She also gained experience as an Executive Assistant and Project Coordinator at AMJ Campbell Van Lines from 2016 to 2017 for 6 months.