Laura Riveros
About Laura Riveros
Laura Riveros is a Supervisor at Ilumno, where she has worked since 2016. She has a diverse background in customer service and social work, with previous roles at Convergys, Seguros Del Estado S A, and Universidad De La Salle.
Current Role at Ilumno
Laura Riveros has held the position of Supervisor at Ilumno since 2016. In this role, she oversees various operational aspects within the organization, contributing to its mission of enhancing educational access and quality. Her experience in supervision allows her to manage teams effectively and ensure that organizational goals are met.
Previous Experience at Convergys
Prior to her current role, Laura worked at Convergys as an Agente De Servicios De Contact Center from 2011 to 2013. During her two-year tenure in Cincinnati, Ohio, she gained valuable experience in customer service and communication, which laid the foundation for her future roles in supervision and analysis.
Education at Universidad De La Salle
Laura Riveros studied at Universidad De La Salle from 2009 to 2014, completing a five-year program. This educational background provided her with essential knowledge and skills that she has applied throughout her professional career in various roles.
Professional Background in Colombia
Laura has a diverse professional background in Colombia. She worked at Seguros Del Estado S.A. as an Analista Y Asesora Comercial for four months in 2014. Additionally, she held multiple positions at Universidad De La Salle, including Trabajadora Social and Investigadora Social, from 2009 to 2012, where she focused on social research and community engagement.
Experience in Call Center Operations
In addition to her role at Convergys, Laura worked at Jazzplat Colombia S.A.S. as an Agente De Servicios De Call Center from 2013 to 2014. This experience further developed her skills in customer interaction and support, which are crucial in her current supervisory role.