Morgana Costa
About Morgana Costa
Morgana Costa is a Coordenadora de Canais Digitais at Ilumno in Rio de Janeiro, Brazil, where she has worked since 2019. She focuses on continuous improvement and customer experience, leveraging her extensive background in project analysis and service quality management.
Current Role at Ilumno
Morgana Costa currently serves as Coordenadora de Canais Digitais at Ilumno, a position she has held since 2019. In this role, she focuses on enhancing customer experience and ensuring high standards of service delivery. Her responsibilities include developing communication strategies for sales and services, which are essential for identifying opportunities that align with the company's objectives. Morgana's work is pivotal in maintaining the quality of digital channels and improving overall client satisfaction.
Previous Experience at Ilumno
Morgana Costa has a history of working at Ilumno in various capacities. She initially joined as Analista de Qualidade from 2015 to 2016, where she contributed to maintaining service quality through the mapping and monitoring of Service Level Agreements (SLA). Subsequently, she served as Coordenadora de Serviços from 2017 to 2019, focusing on continuous improvement in service delivery. Her extensive experience at Ilumno has equipped her with a deep understanding of the organization's operational standards.
Professional Background
Before her tenure at Ilumno, Morgana Costa worked at Sankhya Gestão de Negócios as an Analista de Projetos from 2013 to 2014 and as an Assistente Administrativo from 2011 to 2013. Additionally, she held the position of Analista de Processos at Universidade Veiga de Almeida from 2014 to 2015. This diverse background has provided her with a solid foundation in project analysis and process optimization.
Education and Expertise
Morgana Costa studied at Universidade Veiga de Almeida, where she completed her degree in Gestão Empresarial from 2013 to 2014. She furthered her education by obtaining an MBA in Gerenciamento de Projetos from the same institution between 2017 and 2019. Her academic background, combined with her professional experience, has equipped her with expertise in creating and disseminating status reports, which are vital for project transparency and effective stakeholder communication.
Skills in Process Improvement
Morgana Costa specializes in mapping, documenting, and automating processes to enhance operational efficiency. Her focus on continuous improvement is evident in her work, where she ensures that service delivery meets high standards. By developing effective communication strategies and monitoring SLAs, she plays a crucial role in driving client satisfaction and operational success within her organization.