Areli Hansen
About Areli Hansen
Areli Hansen is an Implementation Coordinator at Imagetrend, where she has worked since 2015. She has extensive experience in customer service and software implementation, having held various roles in organizations such as Hsg | Codeblue, Harmon Solutions Group, and Uline.
Current Role at ImageTrend
Areli Hansen has been serving as an Implementation Coordinator at ImageTrend since 2015. In this role, she is responsible for overseeing software implementations, ensuring that projects meet the specific needs of clients. Her focus includes needs and gap analysis, project planning, execution, and post-implementation management. Hansen's ability to quickly learn new technology enhances her effectiveness in coordinating these implementations.
Previous Experience in Customer Service and Training
Prior to her current position, Areli Hansen held various roles that contributed to her expertise in customer service and training. She worked as a Customer Service Supervisor at Uline from 2012 to 2014, where she managed customer relations. Before that, she was a Trainer and Quality Control Specialist at Harmon Solutions Group from 2008 to 2011. Additionally, she served as a Floor Coach and Team Lead at Hsg | Codeblue, which further developed her leadership and communication skills.
Background in Education
Areli Hansen studied at the University of Wisconsin - Eau Claire, where she earned a degree in Human Resources Management from 2005 to 2009. This educational background provided her with foundational knowledge in human resources, which she applies in her professional roles, particularly in managing customer relations and team dynamics.
Skills and Expertise
Areli Hansen possesses polished human relations and communication skills, which are essential for developing and maintaining positive customer relations. She demonstrates adaptability and flexibility, effectively managing high-stress situations through creative problem-solving. Her proven track record in software implementations showcases her expertise in project planning and execution, as well as her ability to conduct thorough post-implementation follow-up.
Career Progression and Roles
Throughout her career, Areli Hansen has held various positions that reflect her growth in the field. She began her career as a Call Center Operations employee at Codeblue from 2008 to 2012, then transitioned to roles at Harmon Solutions Group and Uline. Her experience as an Associate Consultant Implementation Analyst at Sps Commerce from 2014 to 2015 further solidified her skills in implementation coordination before joining ImageTrend.