Craig Olsen
About Craig Olsen
Craig Olsen is an Application Support Specialist I at ImageTrend, with over 20 years of experience in software support and technical consulting. He has a background in Electronics and Computer Science and has worked with various companies, including Pitney Bowes Software and BlueCrest.
Current Role at ImageTrend
Craig Olsen serves as an Application Support Specialist I at ImageTrend, a position he has held since 2019. In this role, he is responsible for providing support for the company's software applications. His work involves troubleshooting issues, assisting customers with product usage questions, and ensuring effective communication between users and the development team. He is based in Lakeville, Minnesota, and contributes to enhancing user experience through his technical expertise.
Previous Experience at Pitney Bowes Software
Before joining ImageTrend, Craig Olsen worked at Pitney Bowes Software as a Senior Software Support Analyst from 2005 to 2019. Over his 14 years there, he developed a deep understanding of customer support processes. He was proficient in logging customer interactions using the Kayako system, which helped streamline support operations. His role involved addressing complex software issues and providing solutions to enhance customer satisfaction.
Background in Technical Consulting
Craig Olsen has a solid background in technical consulting, having worked as a Senior Technical Consultant at Help System Inc from 1992 to 2001 for nine years. This experience equipped him with skills in software support and customer interaction. His role involved providing technical guidance and support to clients, which laid the foundation for his later positions in software support and application management.
Education and Specialized Training
Craig Olsen studied at the Community College of the Air Force (CCAF), focusing on Electronics and Computer Science. He completed his specialized military training from 1985 to 1986. This education provided him with a strong technical foundation, which he has applied throughout his career in various software support and technical roles.
Expertise in Software Support and Reporting
Craig Olsen possesses expertise in writing logic for validation and visibility rules, as well as report writing for the Emergency Data Systems product line. He utilizes Azure/DevOps for reporting software defects to the development team, ensuring that issues are tracked and resolved efficiently. His strong troubleshooting skills enable him to address error messages and assist users effectively via phone and email.