Susan De Cathelineau
About Susan De Cathelineau
Susan De Cathelineau serves as the Chief Customer Success Officer at ImageTrend, bringing extensive experience in customer success and healthcare services. She has played a significant role in multiple M&A transactions and revenue growth at Hyland Software, and has held various leadership positions across notable organizations in the healthcare sector.
Current Role at ImageTrend
Susan De Cathelineau serves as the Chief Customer Success Officer at ImageTrend, a position she has held since 2024. In this role, she focuses on enhancing customer engagement and satisfaction through innovative strategies. Her responsibilities include leveraging her extensive industry knowledge to anticipate customer needs and exceed their expectations. She works remotely from Lakeville, Minnesota.
Previous Experience at Hyland Software
Prior to her current role, Susan De Cathelineau worked at Hyland Software for several years in various leadership positions. She served as Senior Vice President and Chief Customer Success Officer from 2020 to 2023. During her tenure, she played a key role in completing 16 mergers and acquisitions and contributed to year-over-year revenue growth. Her earlier roles at Hyland included Director of Global Healthcare Services and Senior Vice President of Global Healthcare Sales and Services.
Professional Background
Susan De Cathelineau has a diverse professional background in the healthcare and technology sectors. She began her career at 3M as a Senior Consultant from 1996 to 1999. She then transitioned to QuadraMed, where she held multiple roles, including Director of Project Management and Customer Services, and Vice President of Health Information Product Management. Additionally, she served as Corporate Director of Information Services at Allina Hospitals & Clinics from 2003 to 2006.
Education and Expertise
Susan De Cathelineau holds a Master of Science in Health Services Administration from the University of St. Francis and a Bachelor of Science in Health Information Management from The College of St. Scholastica. Her education has equipped her with a profound understanding of the healthcare industry. She specializes in leveraging the Voice of the Customer to maximize satisfaction and loyalty, combining her cross-functional experience with strong communication skills.
Skills and Specializations
Susan De Cathelineau excels in helping Boards and C-level teams achieve aggressive objectives. She is passionate about empowering customers and uses innovative strategies to engage them proactively. Her skills include anticipating customer needs and building mission-critical stakeholder relationships, which contribute to her success in customer success leadership.