Katie Franklin
About Katie Franklin
Katie Franklin is a Help Desk Specialist at Imagine One Technology & Management, Ltd. in Maryland, where she has worked since 2020, following a 20-year career as a government employee with the United States Government.
Work at Imagine One Technology & Management
Katie Franklin has been employed as a Help Desk Specialist at Imagine One Technology & Management, Ltd. since 2020. In this role, she provides technical support and assistance to clients and internal staff. Her responsibilities include troubleshooting issues, managing service requests, and ensuring customer satisfaction. She has been part of the team for four years, contributing to the company's mission of delivering quality technology solutions.
Previous Employment with the United States Government
Before joining Imagine One Technology & Management, Katie Franklin worked for the United States Government for 20 years, from 1999 to 2019. During her tenure, she held various positions that equipped her with a strong foundation in customer service and technical support. This extensive experience in a government setting has enhanced her skills in problem-solving and communication, which she applies in her current role.
Professional Experience in Technical Support
Katie Franklin has a significant background in technical support, having spent over 24 years in the field. Her experience encompasses both government and private sector roles, where she has developed expertise in addressing user issues and providing effective solutions. This experience has positioned her as a knowledgeable resource for clients seeking assistance with technology-related challenges.