Daniel Welsch
About Daniel Welsch
Daniel Welsch is an Incident Management Specialist currently employed at imc Learning in Stadtverband Saarbrücken, Saarland, Deutschland. He has a background in support engineering, having worked in various roles at imc Learning and Arvato CRM Solutions over several years.
Work at imc Learning
Daniel Welsch currently serves as an Incident Management Specialist at imc Learning, a position he has held since 2022. Prior to this role, he worked at imc Learning as a Support Engineer from 2018 to 2021, contributing for three years in Saarbrücken. He also held the position of Junior Support Engineer for 11 months in 2017 at the same company. His experience at imc Learning spans various support roles, showcasing his expertise in incident management and customer support.
Previous Experience at Arvato CRM Solutions
Before joining imc Learning, Daniel Welsch worked at Arvato CRM Solutions as a Technischer Kundenbetreuer from 2013 to 2017. During his four years in Heusweiler, he developed skills in technical customer support, enhancing his ability to manage client inquiries and provide effective solutions. This role laid the foundation for his subsequent positions in support engineering.
Career Timeline
Daniel Welsch's career includes a progression from technical support roles to incident management. He began his professional journey at Arvato CRM Solutions in 2013, transitioning to imc Learning in 2017 as a Junior Support Engineer. After nearly a year, he advanced to a Support Engineer position, where he worked for three years before becoming an Incident Management Specialist in 2022.
Location and Work Environment
Daniel Welsch has worked primarily in Saarbrücken and Stadtverband Saarbrücken, Saarland, Deutschland. His roles at imc Learning and Arvato CRM Solutions have provided him with experience in diverse work environments, focusing on customer service and technical support.