Vivek Thilkan
About Vivek Thilkan
Vivek Thilkan is a Customer Success Manager specializing in account management, currently working at imc AG in Australia. He has a background in client engagement and data analysis, with previous roles at VendorPanel and ASSA ABLOY Australia.
Current Role at imc AG
Vivek Thilkan currently serves as a Customer Success Manager (Account Management) at imc AG. He has held this position since 2021 and is based in Australia. In this role, he focuses on enhancing client satisfaction and ensuring that customer needs are met effectively. His responsibilities include identifying sales opportunities and collaborating with the Commercial Manager to maintain strong client relationships.
Previous Experience at VendorPanel
Vivek Thilkan has extensive experience at VendorPanel, where he worked in various roles from 2018 to 2021. He began as a Client Relationship Coordinator for nine months, followed by a three-month stint as a Customer Support Specialist. He later advanced to the position of Customer Success Manager, where he analyzed data on system usage to enhance client engagement and value extraction from the VendorPanel procurement platform.
Background in Project Assistance
In 2018, Vivek Thilkan worked as a Project Assistant at ASSA ABLOY Australia for four months. This role involved supporting project management tasks and contributing to the successful execution of projects within the organization. His experience in project assistance provided him with valuable skills that he later applied in customer success roles.
Experience as a Trivia Host
Vivek Thilkan hosted trivia events at Quiz Meisters Trivia from 2017 to 2018 for one year at Burvale Hotel. This role involved engaging with participants and managing trivia sessions, which helped him develop strong communication and interpersonal skills.
Education in Mathematics and Computer Science
Vivek Thilkan studied at Monash University, where he earned a Bachelor of Science (B.S.) degree in Mathematics and Computer Science from 2013 to 2017. His educational background has equipped him with analytical skills and technical knowledge applicable in various professional settings.