Randall (Randy) Liscombe
About Randall (Randy) Liscombe
Randall (Randy) Liscombe serves as the Customer Experience Training & Instructional Design Coordinator at Imperial Dade and Veritiv Corporation, bringing extensive experience in customer service training and instructional design. His career spans various roles in customer service and management, alongside a strong educational background in computer science and engineering design.
Work at Imperial Dade
Randall Liscombe has been employed at Imperial Dade since 2022, serving as the Customer Experience Training & Instructional Design Coordinator. In this role, he focuses on enhancing customer service training and instructional design initiatives. His work is based in Calgary, Alberta, Canada, where he has contributed to the company's efforts to improve customer experience through effective training programs.
Work at Veritiv Corporation
Prior to his role at Imperial Dade, Randall Liscombe worked at Veritiv Corporation as the Customer Service Training & Instructional Design Coordinator since 2020. He has been instrumental in developing training programs that support customer service excellence. His tenure at Veritiv Corporation has also taken place in Calgary, Alberta, Canada.
Education and Expertise
Randall Liscombe holds multiple diplomas and degrees from various institutions. He studied at the Southern Alberta Institute of Technology (SAIT), where he earned diplomas in Process Piping Design and Drafting, and Engineering Design and Drafting Technologies. Additionally, he obtained a Bachelor of Applied Science in Computer Science from Red Deer Polytechnic and the University of Calgary. His educational background supports his expertise in instructional design and training.
Career Background
Randall Liscombe's career spans various roles and industries. He began his professional journey in programming and transitioned into oilfield construction. After an industrial accident, he shifted his focus to instructional design and training. His previous positions include roles at Shopify, Adecco Canada, SureCall Contact Centers Ltd., ADT Canada Inc., and The Home Depot Canada. This diverse experience has shaped his approach to customer service and training.
Professional Development and Values
Randall Liscombe is committed to continuous professional development, currently studying at Trailhead by Salesforce since 2020. He values leadership and teamwork, emphasizing the importance of mentorship and contributing to the growth and success of others. His career reflects a dedication to helping individuals excel in their roles through effective training and instructional design.