Jhee Retzlaff
About Jhee Retzlaff
Jhee Retzlaff is an IT Support Analyst with extensive experience in providing technical support and training for audio/video systems and network connectivity. He has worked at Impinj since 2019 and previously served as a Tier 1 Student Technician at the University of Washington Bothell from 2016 to 2019.
Work at Impinj
Currently, Jhee Retzlaff serves as an IT Support Analyst at Impinj, a position held since 2019. In this role, Retzlaff is responsible for the setup and operation of audio and video equipment during special events and corporate activities, including all-hands meetings. Retzlaff also addresses network connectivity issues, providing troubleshooting support for LAN, WiFi, and VPN. This position highlights Retzlaff's technical skills and commitment to ensuring seamless communication and collaboration within the organization.
Previous Experience at University of Washington Bothell
Before joining Impinj, Jhee Retzlaff worked at the University of Washington Bothell as a Tier 1 Student Technician from 2016 to 2019. During this three-year tenure in the Greater Seattle Area, Retzlaff provided hands-on support and training for web conferencing and telepresence systems. This experience laid the foundation for Retzlaff's technical expertise and customer service skills in IT support.
Education and Expertise
Jhee Retzlaff earned a Bachelor of Arts in Media and Communication Studies from the University of Washington Bothell, completing the program from 2015 to 2019. This educational background has equipped Retzlaff with a solid understanding of communication technologies and media, which complements the technical skills applied in the IT support field.
Technical Skills and Responsibilities
In the role of IT Support Analyst, Jhee Retzlaff manages the provisioning of laptops and application deployment on both Windows 10 and macOS platforms. Retzlaff also provides support for email and collaboration tools, including Exchange Online, Outlook, and mobile device email configurations for iOS and Android. These responsibilities demonstrate Retzlaff's proficiency in various IT systems and tools.