Jon K.
About Jon K.
Jon K. serves as the IT Support Manager at Impinj in Seattle, Washington, where he has worked since 2020. With extensive experience in IT support roles, he specializes in VoIP administration, video conferencing, and network troubleshooting.
Work at Impinj
Jon K. has been serving as the IT Support Manager at Impinj since 2020. In this role, he is responsible for overseeing IT support operations and ensuring that the company's technical infrastructure runs smoothly. Prior to his current position, he worked as the End User Support Team Lead at Impinj from 2017 to 2020. His experience at Impinj spans a total of four years, during which he has contributed to enhancing the IT support services within the organization.
Previous Experience in IT Support
Before joining Impinj, Jon K. held various positions in IT support roles. He worked at EMC as a Principal IT Client Support Specialist from 2014 to 2016 and as a Senior IT Client Support Specialist from 2013 to 2014. Additionally, he served as an IT Helpdesk Coordinator at EMC from 2011 to 2013. His early career included a role as Technical Support for Broadband at Speakeasy from 2010 to 2011. This diverse experience has equipped him with a comprehensive skill set in IT support.
Education and Expertise
Jon K. studied at Boston University, where he earned a Bachelor's Degree with a focus on Philosophy and Art History. He also attended Seattle Central Community College, where he completed a Certificate in Network Design and Administration from 2008 to 2009. His educational background, combined with extensive hands-on experience, has provided him with a strong foundation in IT support and network management.
Technical Skills and Specializations
Jon K. possesses expertise in VoIP administration and deployment, as well as video conferencing and audio/video systems. He has a strong working knowledge of TCP/IP and hands-on experience troubleshooting WAN/LAN configuration and connectivity issues. His in-depth understanding of broadband WAN technologies from a carrier perspective further enhances his capabilities in the IT support field.
Training and Customer Service
Jon K. regularly conducts training sessions for peers and customers, aimed at enhancing their technical skills and knowledge. He maintains a high standard of support and documentation quality, consistently solving issues in accordance with the company's service level agreements (SLAs). His strong belief in providing exceptional customer service is evident in both internal and external interactions, contributing to his recognition and rewards for professionalism in the workplace.