Kate Macintosh
About Kate Macintosh
Kate Macintosh is a Customer Success Manager at Impraise, where she has worked since 2019. She specializes in advising customers on performance management and engagement strategies, drawing from her extensive experience in project management and customer operations.
Current Role as Customer Success Manager
Kate Macintosh currently serves as a Customer Success Manager at Impraise, a position she has held since 2019 in the Amsterdam Area, Netherlands. In this role, she advises customers on best practices for performance management, engagement, and feedback cycles. Her focus is on helping clients achieve their strategic business goals through effective use of Impraise's solutions. She develops scalable onboarding strategies to ensure a positive initial experience for new customers and facilitates in-house feedback training to foster a culture of feedback within organizations.
Previous Experience at Impraise
Kate Macintosh has a history of working at Impraise, where she held multiple roles. She served as an Onboarding Manager from 2018 to 2019 for 10 months and as a Customer Operations Specialist for 6 months in 2018. In these positions, she collaborated with the product team to integrate customer insights into the product roadmap and feature development. Her contributions helped shape the customer experience and improve service delivery.
Background in Project Management
Prior to her tenure at Impraise, Kate worked as a Project Manager and Collaboration Specialist at Morphum Environmental from 2013 to 2016 in Auckland, New Zealand. In this role, she managed projects and facilitated collaboration among teams to ensure successful project outcomes. Her experience in project management provided her with skills that are applicable in her current role, particularly in consulting HR leaders on change management techniques.
Educational Background
Kate Macintosh studied at Baradene College from 2000 to 2006, completing her secondary education. She then attended Victoria University of Wellington, where she earned a Bachelor of Science degree in Environmental Studies and Geography from 2008 to 2010. This educational background has contributed to her analytical skills and understanding of environmental issues, which she applied in her previous roles.
Early Career as Park Ranger
Kate's early career includes working as a Park Ranger for Auckland Regional Council during summer contracts from 2009 to 2012. This role spanned three years and involved responsibilities related to park management and environmental conservation. The experience provided her with a foundation in environmental stewardship and community engagement.