Katie Gagnon
About Katie Gagnon
Katie Gagnon is a Senior Customer Success Manager currently employed at Impraise and has extensive experience in customer success and office management. She holds a Bachelor's Degree in French from Western Washington University and has worked in various roles in both the Netherlands and France.
Current Role at BetterUp
Katie Gagnon serves as an Implementation Project Manager at BetterUp since 2022. In this role, she is responsible for overseeing project implementations, ensuring that client needs are met effectively. Her experience in customer success and project management contributes to her ability to manage complex projects and deliver results.
Work at Impraise
Katie Gagnon has held multiple positions at Impraise, starting as an Office Manager from 2018 to 2019. She then transitioned to the role of Customer Success Manager, where she worked from 2019 to 2021. Currently, she is a Senior Customer Success Manager, a position she has held since 2021. Her tenure at Impraise spans over three years, during which she has developed expertise in customer relations and operational management.
Education and Expertise
Katie Gagnon studied at Western Washington University, where she earned a Bachelor's Degree in French from 2005 to 2009. This educational background has equipped her with language skills and cultural insights, which she has applied in her professional roles, particularly in international settings.
Background in Teaching Assistance
Katie Gagnon participated in the Teaching Assistant Program in France USA, serving as an English Language Assistant from 2009 to 2011. She worked in two locations: Saint-Pol-sur-Mer and Caudry, France. This experience allowed her to develop teaching skills and gain valuable insights into educational practices in a different cultural context.