Amanda Duncan
About Amanda Duncan
Amanda Duncan is a Customer Service Manager at Inari Medical, where she has worked since 2022. She ensures compliance with FDA regulations and coordinates with the sales force to address customer needs.
Work at Inari Medical
Amanda Duncan has been serving as the Customer Service Manager at Inari Medical since 2022. In this role, she is responsible for ensuring compliance with FDA medical device regulations by conducting periodic audits of department activities. She acts as the primary contact point for coordinating with the outside sales force to address urgent matters and requests. Prior to her current position, she worked as a Customer Service Supervisor at Inari Medical from 2019 to 2022, where she contributed to enhancing customer service operations.
Education and Expertise
Amanda Duncan holds a Bachelor's degree in Business Administration and Management from Southern New Hampshire University. She also earned an Associate's Degree in Social Sciences from College of the Canyons. Her educational background provides her with a solid foundation in management principles, which she applies in her current role in customer service management.
Professional Background
Before joining Inari Medical, Amanda Duncan worked at Implant Direct US as a Customer Sales and Support Specialist from 2013 to 2018. She also held the position of Sales Support Specialist at Humanscale for eight months in 2018-2019. Her diverse experience in customer service and sales support roles has equipped her with the skills necessary to monitor customer usage patterns and provide valuable insights to management.
Achievements in Customer Service
In her role as Customer Service Manager, Amanda Duncan has implemented metrics and procedures that have significantly increased customer satisfaction and improved efficiencies within the Customer Service department. She actively monitors trends in customer usage patterns and provides input to Sales, Marketing, and Operations Planning based on customer feedback, influencing demand estimates.