Victor Cavalcanti
About Victor Cavalcanti
Victor Cavalcanti is the Director of Customer Success at Incognia, where he has worked since 2023. He has a background in customer success management and consulting, with significant achievements in revenue growth and conversion rates.
Current Role at Incognia
Victor Cavalcanti serves as the Director of Customer Success at Incognia, a position he has held since 2023. He operates remotely from São Paulo, Brasil. In this role, he is responsible for overseeing customer success strategies and initiatives, ensuring that clients achieve their desired outcomes while using Incognia's services.
Previous Experience at Incognia
Prior to his current role, Victor worked at Incognia in various capacities. He was the Head of Customer Success from 2022 to 2023, and before that, he served as a Customer Success Manager from 2021 to 2022. During his tenure, he contributed to significant improvements in customer engagement and retention metrics.
Founding Role at BitJá
Victor co-founded BitJá, where he worked from 2018 to 2019 in Recife e Região, Brasil. His role involved establishing the company and contributing to its early growth and development strategies. This experience provided him with valuable insights into startup dynamics and customer relationship management.
Educational Background
Victor holds a Bachelor's degree in Business Administration and Management from Universidade Federal de Pernambuco, which he completed from 2010 to 2015. He also earned an MBA in Financial Management from FGV - Fundação Getulio Vargas, studying from 2016 to 2018. His educational background supports his expertise in customer success and business strategy.
Achievements in Customer Success
Victor has achieved notable results in his career, including a 485% increase in conversion rates through effective management of Proof of Value initiatives. He also contributed to a 272% net revenue retention rate and a 239% increase in average ticket size, reflecting his strong commitment to customer success and revenue growth.