Shannon Rayes
About Shannon Rayes
Shannon Rayes is a Customer Success Manager with over 15 years of experience in the health sector, known for building strong relationships and identifying business opportunities. She has held various roles in companies such as Healthways, Inc., Castlight Health, and American Specialty Health, and has advanced degrees from the University of Indianapolis and the University of Phoenix.
Current Role at Incredible Health
Shannon Rayes serves as a Customer Success Manager at Incredible Health, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's services. Her responsibilities include managing client relationships and identifying opportunities for improvement, which align with the company's objectives.
Previous Experience at Healthways, Inc.
Before joining Incredible Health, Shannon Rayes worked at Healthways, Inc. as a Senior Account Manager from 2005 to 2013. During her eight years in this role, she developed strong relationships with clients and contributed to the company's success by identifying and addressing their needs effectively.
Professional Background at American Specialty Health
Shannon Rayes held multiple positions at American Specialty Health, including Senior Program Manager from 2016 to 2019 and Program Manager II from 2014 to 2015. In these roles, she managed various programs and projects, demonstrating her ability to handle complex tasks in a fast-paced environment.
Education and Qualifications
Shannon Rayes earned a Bachelor of Arts degree from the University of Indianapolis, studying from 1998 to 2002. She later pursued a Master of Business Administration at the University of Phoenix, completing her studies from 2004 to 2006. Her educational background supports her extensive experience in customer success and program management.
Experience at Castlight Health
Shannon Rayes worked as a Customer Success Manager at Castlight Health for one year, from 2019 to 2020. In this role, she continued to build on her expertise in customer relationship management and contributed to the company's initiatives aimed at improving client engagement and satisfaction.